Processing & Shipping
If you have not received an update regarding your order after our processing period, please feel free to contact us to inquire a status update.
READY TO SHIP Some items like #starrgrams & #starrboxes are Ready to Ship items which have their own processing & shipping times. Combining Ready to Ship items with non-Ready to Ship items can cause a delay in receiving your order. In some cases it can cause your order to be cancelled.
We are located in Ohio, U.S.A., and we ship to the United States, it's territories & internationally to Australia, Canada, and Mexico. If you are interested in ordering and live in another country, please send us an email.
All orders are shipped via USPS~ United States Postal Service.
Our shipping and processing fees cover the processing, handling, packing and delivery of your order. Orders will ship within 2-3 weeks.
Some orders may take longer to fulfill, such as #starrboxes, grab bags, or large orders made during sales or releases. Items ordered together may not arrive in the same box. Combining Ready to Ship items with other items will cause a delay in shipment.
If there is a delay beyond processing time or issue with shipping we will notify you by email. If at the time of packaging your order, there is an item that can not be fulfilled - you will be automatically refunded for the price paid for the item. This will be noted on your packing slip and not by email, however, you may receive a notification of your refund via email.
US & TERRITORIES STANDARD SHIPPING:
0-$34.99 ~ $5.00
$35-$74.99 ~ $9.00
Over $75 ~ Free!
US & TERRITORIES EXPRESS SHIPPING:
If you want your items faster- you have the option to choose express shipping for an additional fee. This will prioritize your order and ensure it ships out within 3-5 days.
We are pleased to offer international shipping through the United States Postal Service (USPS). International shipping is based on weight & location. Please email email@example.com for a quote, question, or issue involving international shipping prices.
All orders ship with tracking. Your tracking is created when your order is packaged and ready to ship. It will be in the hands of USPS within 24 hours (not including weekends & holidays). Your tracking will reflect this.
Be sure your address is correct, Starr Plans is not responsible for lost packages due to errors in addresses. Changes must be made within your account as Starr Plans does not accept address changes via message, email, or otherwise.