Frequently Asked Questions
I haven't received my order or an update.
Our processing window is 7-10 business days, not including holidays & weekends- essentially two weeks. Labels are created when your order is packed & ready to ship. If two weeks has passed & you have not received any updates regarding your order, please send us an email. Be sure to include your name, order number, and any other information needed.
Larger orders, orders purchased during sales, personalized & custom orders, such as grab bags or special products like #starrboxes & #starrgrams typically have longer processing windows. Be sure to read through the product's description when ordering.
You can review our processing & shipping info here.
If you decide to send us an email our contact info can be found here.
Why didn't I get tickets/freebies in my order?
Tickets & freebies do not come with all orders & they are never guaranteed. They can not be replaced or resent. They typically never come with preorders, Ready to Ship items, items purchased with credit or gifts. This helps to ensure for efficient fulfillment of orders.
Something is missing from my order! What do I do?
Some orders may be divided & shipped separately. However, at times, items are unable to be fulfilled due to various reasons, including being lost or damaged. If an item was unable to be fulfilled, a refund would be issued at the time of packaging your order. 99% of the time, you will be notified of a refund, but may not be specifically noted why. If there are delays or issues in shipping your orders otherwise, you should receive a direct message or email from us to notify you. More on shipping here.
If you are missing an item from your order & unsure if it was being sent separately, feel free to send us an email to StarrPlansStaff@gmail.com. When sending the email, please be sure to include your name, your order number, note items missing, and it would be be helpful to include a photo of the contents of your package.
I would like a refund (exchange, or replacement) for something I didn't receive.
Be sure to contact us within 14 calendar days of receiving your items. Requests for refunds, exchanges, or replacements will not be accepted after 14 days. Items that Starr Plans requests to be shipped back for a refund/replacement must be received by Starr Plans within 30 days of the original receipt of your order. (Day it arrived at your home). You may be responsible for shipping costs.
If it is determined a refund or cancellation is appropriate, you will be issued with Starr Plans credit.
I received a damaged item- what do I do?
Starr Plans can not be held responsible for items once they leave our possession, but we do want you to love your items upon receiving them & will try to help assist you if you receive a damaged item. You are encouraged to file a claim with USPS for damages endured during shipping.
We can not offer refunds without return of product. If you desire a refund, you will need to ship the item back to us, at your cost. When a refund is deemed appropriate, the refund is issued for the price paid for the product & does not include shipping costs.
My order shows that it was delivered but it's not in my mailbox. What do I do?
All orders are shipped with tracking through USPS. Orders that show they were received can not be replaced or refunded. If there is any issue about missing packages from your property, you will need to file with USPS with your tracking information.
If you have concerns, please contact us ahead of time to arrange for a signature confirmation, for an additional charge, on your package.
Do you combine orders?
Can I use multiple discount codes?
At this time, no. Currently, the system we use doesn't allow stacking of sale & discount codes. However- dollar off discount codes (like sent with #starrgrams & #starrboxes) can be used with a gift card IF total price of your cart is larger than both values. Automatic sale items (will be noted with code in your cart) will need to be checked out separately from items eligible for other codes if you wish to receive that additional discount.
I forgot to use a discount code or the system wouldn't take my code- what can I do?
Unfortunately, we can't adjust, refund, or cancel due to a missed discount code. You are more than welcome to cancel your order & reorder using the code. You may also choose to place multiple purchases in order to be eligible for certain codes.
I don't have a discount code! Where can I find one?
Sales are posted to our social media when they are active. We also occasionally offer discounts to those who receive our newsletter. At times, we also offer flash sales, special deals or discounts to members of our various social media platforms & groups. Make sure to follow the social media of our Hype Squad members, as well as, Starr Plans, to stay on top of sales and any discount codes offered. Click the following for our links: